Payment for Services:

Step by Step Counseling Center committed to providing services to everyone regardless of financial position. Therefore, we have provided a variety of different options for payment that will allow anyone who desires counseling services to receive these services.

Out of Pocket:
For those of you who do not qualify for the financial options available or choose not to access them, may choose to pay for sessions out of your won pocket. All out of pocketpayments are due at the time of service. Our office manager can give you costs per session of our counselors upon request.

Cancellations:
If you do no show up for your appointment ad you have not notified us at least 48 hours in advance, you will be required to pay the therapy fee prior to the next session.

Insurance:

Many insurance carriers do reimburse for mental health services, including psychological assessments. Check with your insurance company to see if reimbursement is an option. Keep in mind that your medical insurance represents a contract between you and the carrier, not between the carrier and us. If your insurance fails to pay, then you remain responsible for all fees. In many circumstances, our office will bill the insurance company directly for you. Please remember that this, in no way, removes your obligation to pay any fees, or portion of fees not paid by your insurance carrier. All co-payments and deductibles must be paid at the time of service and will be determined based on your individual insurance policy.

Medicaid, CHIP, and most health insurance plans cover the cost of these services, however, coverage and limits vary by individual policy. Tricare patients require a referral from their PCM and approved through referral management for non-network provider services.

Our office staff will work closely with you to review our policy and to identify any services that will not be covered by your insurance company. Payment arrangements which fit your budget can then be established before any professional services can be rendered.

Cancellations:
If you do no show up for your appointment ad you have not notified us at least 48 hours in advance, you will be required to pay the therapy fee prior to the next session.

Insurance Providers We Are In Network With:

    • Community First
    • Aetna
    • Aetna TX Medicaid & CHIP
    • Amerigroup Community Care
    • Blue Cross Blue Shield of Texas
    • Group and Pension Administrators
    • Value Options – Commercial
    • Health Spring
    • Humana Claims
    • Interface EAP (IEAP)
    • Meritain Health Minneapolis
    • Molina Health Care of Texas
    • Optum Health United Healthcare
    • Superior Health Plan Texas
    • Texas Medicaid
    • The Alliance
    • Tricare South Region
    • UMR
    • United Health Care

Out of Network Insurance

If your insurance carrier is not listed on our current list of In-Network Insurance Carriers, we can still offer you services and help you with billing your insurance carrier as an Out-of-Network Provider. There is always a way to follow Out-of-Network protocol with your provider and we can help. Please note, in most cases, you will be responsible for paying all fees associated with the service upfront and then we will provide you with the documentation needed to be reimbursed by your insurance carrier.

Medicare

We are NOT a Medicare Certified service provider.

EAP

The Employee Assistance Program is billed directly to your EAP provider at no cost to you. Using EAP requires you to obtain prior authorization from your EAP provider before counseling can be approved. Not all of our counselors provide this service., so please check with our Office Manager to get a list of our counselors that do.

EAP providers that we accept are as follows:

Optum

We are an Optum credentialed service provider. All clients who currently have Optum Health Insurance can receive mental health services through our center. Please provide us with your Optum Authorization information at your initial appointment.